Privacy Policy

PHDream is the sole owner of all recorded information in the platform and it will do everything in its power to ensure that this data is kept securely in the platform and will not be leaked. The platform will not provide, abandon, or sell the recorded customer information to any third party and all personal data will be destroyed after a point in time when it is no longer necessary to retain them.

Privacy Policy

This privacy policy page provides information on what manner of data is gathered and retained within the platform and how it ensures the security of said data.

Privacy Policy: Data Collection

Privacy Policy: Data Collection

PHDream collects the following information during the registration process:

  • Username
  • Password
  • Mobile
  • Real Name
  • Email Address

It is important that the player chooses their username wisely as it cannot be changed after registering. The user must also take care not to forget both their username and password so as not to lose access to the account and any funds deposited or won in the account.

As additional security, the user will be required to provide a transaction password to secure the account’s funds even if a third party gains access to the account. As such, it is advised to not use the same transaction password as the password used as a login credential.

Accidentally Forgetting the Password

 Should the user forget their password, they can contact PHDream customer service to ask for assistance. It is important that the user does not forget their account username as this may result in the platform’s customer support staff being unable to track down the user’s account and be unable to render any assistance.

Privacy Policy: Transaction Method Binding 

Privacy Policy: Transaction Method Binding 

Registered users will be required to bind a payment method into their account for withdrawals. To ensure that the user is truly who they say they are and are not a third party participating for an individual that is otherwise prohibited from registering, the name registered into the account must match the registered name in a particular payment method. Mismatched credentials can and will be interpreted as the individual not being a valid user in the platform, which results in forfeiting both the account and any and all funds still credited within the account’s wallet.

The name of the cardholder and the registered user must match.

Privacy Policy: How to Ensure Account Security

Privacy Policy: How to Ensure Account Security

While the platform does keep user information secure, it is still the user’s responsibility to ensure that their account remains secure. The user can fulfill these responsibilities by following the following:

  • Set up a strong initial password or modify the initial password
  • Use a different transaction password from the password used as the account’s login credentials
  • Bind a trusted and reliable payment method you frequently use
  • Keep a secure record on the registered user password and transaction password
  • Keep all information used as login credentials and transaction password confidential

How Does PHDream Casino Protect User Data?

PHDream protects all collected data and information through data encryption, firewalls, and specialized staff training. This helps keep bad actors and cybercriminals from gaining access to any user account or getting access to certain information through security vulnerabilities.

How Does PHDream Casino Protect User Data?

PHDream also only retains relevant data as needed and as required by relevant laws. One particular type of data that is kept within the platform for longer periods is the account and IP information of blacklisted accounts. This is done to ensure that no offending users will be able to return within the platform. Whitelisted players who have opted to remove themselves from the platform will have their data deleted once the 30-day period has elapsed.

Should a data breach do occur in the platform, PHDream will contact all users to warn them about the breach and give them time to secure either their casino accounts or other accounts using similar login credentials.