Responsible Gambling

PHDream cares about all of its players and it ensures that all time spent participating in the platform is dedicated to fun and enjoyment and that no problematic practices will ensue while in the platform. The platform promotes responsible gambling practices as PHDream does not wish to negatively impact a user financially or socially during the course of their use of the platform.

Responsible Gambling: Voluntary Self-Exclusion

Registered users, at any time, can contact us through our customer support channels to voluntary exclude themselves from the platform as part of the voluntary self-exclusion program. PHDream staff will provide all the necessary assistance to first help the user limit their activities and then to completely remove themselves from the platform should they absolutely insist upon it. The user may request the following:

Set a limit on the allowed amount to wager within a period of time
Set a limit on the maximum losses that may be incurred within a period of time
Exclude themselves from participating in the platform for a period of time
Exclude themselves from participating in the platform for an indefinite amount of time

Should voluntary exclusion through account removal be chosen, then the user will find the following restrictions to be imposed on their activities:

The user account will be closed
User will be prohibited from re-registering
A seven-day period must elapse until the user can request for a reversal

The seven-day period is set in place to dissuade problem gamblers from going back to their bad habits immediately after self-exclusion when suffering from withdrawal symptoms.

Responsible Gambling Tips

All users registered in the platform is advised to follow the general guidelines listed below to guide how they should gamble in the platform:

Following these is not mandatory but is helpful in limiting the overall financial loss a gambler will sustain while gaming at PHDream. This is because we actively encourage our players to only play within their means.

The registered user has the responsibility to practice responsible gambling habits when participating in the platform. To aid in this, PHDream provides several tips that users can follow, including the following:

Set up a strict gaming budget ONLY after allotting funds for other expenses
Only deposit real money from the gaming budget
Set up deposit and win/loss limits
Avoid exhausting the entire casino wallet in one sitting
Avoid borrowing money to fund a bankroll
Take regular breaks

Contact Us

Should PHDream players wish to voluntarily exclude themselves from the platform, they will need to contact us through one of our communication channels. Our staff is trained to provide the necessary assistance to help problem gamblers control their bad practices or to effectively close accounts while fully supporting the user.